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your everyday.
Watch advice and support from Portland, Oregon.
Email us
Tell us which watch you have in mind or what you need help with. For an existing order, include your order number.
Write to usChoosing your watch
We can help compare sizes, dial colors, and steel or two-tone finishes. Tell us your wrist measurement and a watch you already enjoy wearing. You can also start with the size guide or browse the full collection.
Build and delivery questions
Every watch is built to order in about seven calendar days, plus shipping. If you have a particular date in mind, contact us before ordering so we can discuss the timing. See shipping and delivery for details.
Returns or technical support
For a return, include your order number and the reason. For a technical issue, describe when it started, how the watch is behaving, and whether winding or resetting has helped. Clear photos or a short video are useful. See returns, warranty coverage, and watch care.
Sending a watch to us
Contact us first for authorization and the correct return address. We work by arrangement and do not advertise a walk-in showroom. Pack the watch securely and follow the tracked, insured shipping instructions we provide.