A watchmaker
to come back to.
Movement and workmanship support, directly from Mod Coast.
What is covered
Every Mod Coast watch includes a two-year limited warranty from delivery for the original purchaser. It covers defects in the movement and our assembly workmanship under normal use. Keep your order confirmation or receipt as proof of purchase. Mod Coast provides this warranty and handles the service.
Repairs and replacements
For a covered defect, we repair the watch or replace the affected parts without charging for parts or labor. If repair is not practical, we will offer a suitable replacement or refund. A repair does not restart the original two-year term; any separate rights you have under applicable law remain unaffected.
Normal wear and accidental damage
Normal scratches, bracelet or strap wear, routine battery replacement, and changes to gold-tone finishing from use are not manufacturing defects. Damage caused by impacts, misuse, incorrect date setting, strong magnetic exposure, or work carried out by someone else is outside this warranty. We can still inspect the watch and quote for a chargeable repair.
Water resistance
Divers are rated to 10 ATM / 100 m; the other collections to 10 ATM / 100 m. Use the watch within its rating and keep the crown fully secured. Water intrusion and resulting damage are not covered by this limited warranty. Keep the crown fully secured, avoid hot water and steam, and have seals inspected after a case opening or hard impact. This exclusion does not limit rights that cannot be excluded under applicable law. Pressure ratings are not a guarantee of safe diving at the marked depth.
Timekeeping
Mechanical timekeeping changes with winding, position, temperature, and wear. The NH35 manufacturer specifies approximately −20 to +40 seconds per day under its test conditions; specifications vary by movement. VK63 chronographs use quartz timekeeping and require a working battery. Small variations and a stopped watch after the power reserve runs down do not by themselves indicate a defect. If performance changes substantially, contact us so we can check winding, setting, and the movement.
How to request service
Email hello@modcoastwatches.com with your order number, a description of the issue, and a photo or short video if useful. We may suggest a winding or setting check first. If the watch needs inspection, we will provide authorization, packing instructions, and the correct return address.
Shipping for warranty work
You pay for tracked, insured shipping to us for warranty assessment. For an accepted claim, we cover insured shipping of the repaired or replacement watch back to you. If the issue is outside coverage, we will explain the repair and return-shipping costs before any chargeable work. For a confirmed defect on arrival, we also cover the initial return shipping under our returns policy.
Your rights
This limited warranty is additional to your rights under applicable consumer law. Nothing here removes rights that cannot legally be excluded. The warranty provided with your purchase continues to apply even if our policy changes later.