Make sure it
feels right.
Thirty days to decide on your standard collection watch.
30-day returns
You can request a return of a standard collection watch within 30 days of delivery. It must be unworn, undamaged, and complete with its packaging, protective films, and all bracelet links and pins. Selecting a listed finish and size remains a standard collection order, even though we build it for you.
Trying it on
Check the size and finish gently before removing protective films or having the bracelet adjusted. Keep every link and pin. Signs of wear, scratches, or missing items can make a change-of-mind return ineligible.
Arrange a return
Email hello@modcoastwatches.com with your order number and the reason for returning the watch. We will send return authorization and packing instructions. For a change-of-mind return, you pay for tracked, insured return shipping. We do not charge a restocking fee for an eligible standard collection return.
Incorrect, damaged, or defective on arrival
Contact us promptly with clear photos and your order number so we can resolve the problem. For an approved return caused by our error or a confirmed defect on arrival, we cover the return shipping. Reporting an arrival problem does not replace or shorten your warranty rights.
Refunds and exchanges
After receiving and inspecting an eligible return, we issue the refund to the original payment method within five business days. Your bank may take additional time to display it. Original paid shipping upgrades are not refunded for a change of mind. If you prefer an exchange, contact us first; the replacement is built to order and its build and delivery timing will be confirmed.
Cancellations
Contact us as soon as possible to cancel an unshipped standard collection order. If it has already shipped, use the return process.